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Refund and Returns Policy


Our refund and returns policy lasts 30 days and If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, also, it must be in the original packaging.

Several types of goods are exempt from the refund policy since they are custom made.

Additional non-returnable items:

  • Gift cards;
  • Downloadable software products;

In order to complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use;
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened;
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund.

If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank because there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, then please contact us at info@puntopelle.com.

Sale items

Only regular priced items may be refunded, therefor sale items cannot be refunded.


We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@puntopelle.com and send your item to: Via Margutta 45, 00187 Rome, RM, Italy.


If the item was marked as a gift when purchased and shipped directly to you then you’ll receive a gift credit for the value of your return.

Once the returned item is received, we will mail you a gift certificate.

If the item is not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product then you should mail it to: Via Margutta 45, 00187 Rome, RM, Italy.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

We can’t guarantee that we will receive your returned item.

Need help?

Contact us at info@puntopelle.com for questions related to refunds and returns.